
Service & support
Our services
Support: support from the Grünberg Support Centre
Störungen und Applikationsfragen (telefonisch oder per Email); Projektierung von Visualisierungs- und Kommunikationslösungen
Commissioning support
- Support when commissioning your Bender equipment and systems
Order no. BS99102008
Troubleshooting
- Support in rectifying faults in your Bender equipment and systems.
- Support in rectifying faults reported by Bender equipment in your electrical system.
Order no. BS99103008
Technical support
- Support with application queries after purchasing Bender equipment and systems
Order no. BS99101008
Communication solution
- Creation of communication solutions for Bender equipment and systems
Order no. BS99105008
Visualisation
- Creation of visualisations for Bender equipment and systems
Order no. BS99106008
Repair service: services in the Grünberg Repair Centre
Wir überprüfen, reparieren, updaten Ihre Geräte und sorgen im Notfall für Ersatzgeräte
Repairs
- Repair of Bender equipment
Order no. BS99201008
Calibration
- Calibration of Bender equipment
Order no. BS99202008
Inspection
- Inspection of Bender equipment
Order no. BS99203008
Software update
- Software update for Bender equipment
Order no. BS99204008
Hardware update
- Hardware update for Bender equipment
Order no. BS99205008
Assessment
- Assessment of Bender equipment
Order no. BS99207008
Supply of replacement equipment
- Supply of replacements for faulty or incorrectly supplied Bender equipment
Order no. BS99208008
Extended warranty
- Extended warranty for Bender equipment with free-of-charge factory repair service or free-of-charge replacement equipment
Order no. BS99209008
Field service: on-site training
Von der technischen Unterstützung über Inbetriebnahme bis hin zu Wartungen stehen Ihnen unsere Service-Techniker in Ihrer Anlage zur Verfügung
Technical support
- Consultation on application-specific issues, incorporating measurements if necessary.
Order no. BS99301008
Installation
- Installation of Bender/esb components
Order no. BS99302008
Commissioning
- Commissioning of Bender/esb components in line with requirements of relevant standards
Order no. BS99303008
Modification/expansion
- Customer-specific adaptations. Hardware and software updates for Bender/esb components in response to technical progress or changes in standards
Order no. BS99304008
Troubleshooting
- Restoring Bender/esb components to their proper safety status as specified in the relevant standards
Order no. BS99305008
Insulation fault location
- Restoring the electrical system to its proper safety status as specified in the relevant standards by locating and rectifying insulation faults
Order no. BS99306008
Residual current fault detection
- Restoring the electrical system to its proper safety status as specified in the relevant standards by locating and rectifying excessive residual currents
Order no. BS99307008
Appraisal
- Surveying and documenting the installation of Bender/esb components on site.
Order no. BS99308008
Maintenance
- One-off inspection of Bender/esb components in line with requirements of relevant standards
Order no. BS99309008
Maintenance contract
- Regular preventive inspection of Bender/esb components in line with requirements of relevant standards
Order no. BS99310008
On-site practical training
- Refresher course/expansion of practical knowledge of the technical department, operating staff and call-out team with regard to Bender/esb components. Dealing with/resolving current questions and problems.
Order no. BS99311008
Practical training in Grünberg Training Centre
- Refresher course/expansion of practical knowledge of the technical department, operating staff and call-out team with regard to Bender/esb components. Dealing with/resolving current questions and problems.
Order no. BS99312008
EMC check
- Locating electromagnetic interference sources in the electrical system or Bender/esb monitoring system
Order no. BS99313008
Network quality check
- Locating interfering consumers in the electrical system
Order no. BS99314008
Thermography
- Locating thermal interference sources in the electrical system or Bender/esb monitoring system
Order no. BS99315008
